You can request deletion of your HerHello account and all associated data at any time.
Option 1 — In the app:
Go to Profile → Settings → Delete Account. Confirm deletion when prompted.
Option 2 — By email:
Send a deletion request to privacy@herhello.com with the subject line "Account Deletion Request" and include the email address associated with your account.
Upon account deletion, we permanently remove your profile information, photos, messages, match history, and your verification selfie (if you took one). Deletion is completed within 30 days of your request.
We may retain certain transaction records (subscription history) as required by law for up to 7 years. Anonymised, aggregated usage data that cannot be linked to you may also be retained.
Safety reports are kept after an account is deleted, so we can still act on scams and abuse. That includes reports you made and reports made about you. Where messages sent to you were flagged as a possible scam, the flag is kept but your account details are removed from it. If an account was banned, a short safety record (first name, birthday, city, photo fingerprints and a one-way hash of the sign-in email) is kept so the same person cannot simply rejoin. If you had warnings and delete your profile but keep your sign-in, the warnings come back when you set up a new profile.
Contact us at privacy@herhello.com
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