Last updated: 14 October 2026
HerHello ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
We collect information you provide directly, including your name, email address, phone number, date of birth, and profile photos. If you choose to verify your account, we also collect a live selfie taken inside the app. We also collect messages sent through the app, records of voice and video calls (described below), and usage data.
We use your information to create and manage your account, check an optional verification selfie against your profile photos, facilitate connections with other members, provide customer support, and improve our services. We do not sell your personal data to third parties.
Optional emails. If you switch on “Email me when there's something new for me” (Profile → Emails), we may email you when new members who fit your filters have joined since your last visit — at most once a week, and only after you haven't opened the app for a week. These emails are off unless you turn them on. Every one has an unsubscribe link, and you can switch them off any time in Profile → Emails.
Profile of the Week. We may feature your profile to other signed-in members at the top of Discover, inside the app only, showing only what members can already see. You can opt out any time in Profile → Profile of the Week. We never use member profiles on our website, in advertising or on social media without asking first.
Verification is optional. If you choose to verify, HerHello asks you to take a live selfie inside the app. A person compares that selfie to your profile photos and then marks the account verified. We do not collect passports, drivers licences or any other identity document. The selfie is stored securely, is used only for this check, and is never shown to other members.
You can call a member you have matched with once your conversation has started. Calls are private between the two of you.
We do not record calls. The sound and picture of a call are carried live between you and the other member and are not recorded or stored by HerHello or by our calling provider.
We do keep a short record of each call: who called whom, when it started and ended, how long it lasted, and whether it was answered, declined or missed. We use this record to run the feature, to apply daily call-time limits, and to investigate reports of abuse.
HerHello uses your camera and microphone only during a call you start or accept (and, separately, for voice notes and your verification selfie). You can turn your camera or microphone off at any time during a call.
You can block or report the other person from inside a call. Blocking ends the call immediately.
Calls are carried by LiveKit, a real-time communications provider. To connect a call, LiveKit processes technical information such as your IP address, device and connection details, and the times you joined and left. LiveKit stores this session information in the United States.
All data transmitted through our app is encrypted in transit. We use industry-standard security measures to protect your information from unauthorised access.
When you report someone you have chatted with — from the chat or from their profile — a copy of the text of the most recent messages in your conversation with them (up to 50, with links to any photos or voice notes) and the reported profile as it was are kept with the report, readable only by our moderators, so a person can review what happened. Any report, including one made from a profile, also keeps the likes, reactions and like notes the two of you sent each other (including a note that was held back and never shown), readable only by our moderators. Our moderators cannot open chats that have not been reported. Safety reports and this evidence are kept after an account is deleted so we can still act on scams and abuse. Where a report involves the abuse or exploitation of a child, this copy may be given to law enforcement (the Australian Centre to Counter Child Exploitation or the US NCMEC CyberTipline). When you withdraw a message, the other person no longer sees it. We keep a private copy for 30 days so our safety team can check it if the chat is reported, then it is deleted; if the chat is reported in that time, it is kept with the report.
We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time.
Our app uses these services to work: Firebase (Google) for sign-in, data storage and app analytics; Google Cloud Translation, which receives the text of chat messages written in a different language from the reader's, so the app can show them translated (the translation is kept with the message and removed if the message is edited or deleted); Expo, which delivers push notifications to your phone; Resend, which sends our optional emails if you have switched them on and receives your email address and the content of the email; RevenueCat for subscription management; GIPHY, which receives your search words when you search for a GIF or sticker; and LiveKit for voice and video calls. These services have their own privacy policies.
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@herhello.com.
To stop our optional emails, use the unsubscribe link in any of them, or switch off Profile → Emails in the app.
For privacy-related questions, contact us at: privacy@herhello.com
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