Last updated: 5 October 2026
These Terms of Service ("Terms") are an agreement between you and the operator of HerHello, based in Queensland, Australia ("we", "us", "our"). They govern your use of the HerHello app on Android, iOS and the web, and this website (together, the "Service"). By creating an account or using the Service you agree to these Terms, including our Community Guidelines, which form part of them. If you do not agree, do not use the Service.
Please read in particular section 3 (Your safety) and sections 10 to 13, which explain what we do not promise and how our liability is limited. Nothing in these Terms takes away your rights under the Australian Consumer Law (see section 11).
To use HerHello you must:
You must not create an account for someone else, use another person's photos or details, or let anyone else use your account. You are responsible for keeping your sign-in details secure and for everything done through your account. Tell us straight away at support@herhello.com if you think someone else has accessed it.
Optional photo verification. Verification is optional. To become verified you take a live selfie inside the app, and a person on our team compares it with your profile photos. HerHello does not collect or check passports, driver licences or any other identity document. By submitting a selfie you confirm that it is of you and is unaltered, and that the photos on your profile are of you. Using another person's photos, or misrepresenting who you are, is grounds for an immediate ban. Verification selfies are used only for this check, are never shown to other members, and are handled as described in our Privacy Policy. A verified badge only means that, when we checked, the selfie appeared to match the profile photos. It does not confirm a member's name, age, nationality, marital status, background, intentions or character, and members who have not verified can still use the Service, including messaging.
Who opens a conversation. Only members who have matched can message each other. In each match, the woman decides who may send the first message: either member (the setting new members start with), or only her. She can change her setting at any time; it applies to matches made after she chooses it, is recorded on the match, and is enforced by the app. Attempting to get around it, including pushing a conversation off-platform to avoid it, may result in moderation action.
Photos. Photos are visible to other members by default. You can choose to blur your photos until you match, and change this at any time. Blurring means the app does not display the photo to other members. It is a feature of the app, not a guarantee against every possible way a determined person might copy an image, so only upload photos you are comfortable sharing.
Other features. Travel Mode lets you appear in a city before you arrive. Translate lets you read a message in your language; translations are produced by a machine translation service and may be inaccurate, so do not rely on a translation for anything important. Once a conversation has started, matched members can make voice and video calls in the app when calling is available; calls may be time-limited or temporarily unavailable, and we do not record calls. The Travel tab shows safety guides and listings for third-party services (see section 7).
Featured members (Profile of the Week). Each week we may feature active members as "Profile of the Week" at the top of Discover. Featuring happens inside the app only, to other signed-in members, and shows only what members can already see on your profile (your name, age, country, bio and the photos you have made visible). Unless you opt out, your profile may be featured in this way. You can opt out at any time in Profile → Profile of the Week → Never feature me, and you will not be picked again. We will never use your photos or profile on our website, in advertising or on social media without asking you first.
What we do not promise. We provide a place for adults to meet people in other countries. We do not promise that you will receive matches, replies, meetings or a relationship. We do not run criminal background checks or identity checks on members, and we cannot guarantee that any member is who they say they are or that what they tell you is true. Optional verification reduces risk but does not remove it, and it is not a guarantee. We are not a marriage, introduction, visa or immigration service, and we do not arrange introductions for payment.
You are responsible for your own safety and for your interactions with other members, both in the app and outside it. Please:
We are not responsible for the conduct of any member, on or off the Service, except to the extent the law makes us responsible (see sections 11 and 12). If anyone is in immediate danger, call your local emergency number (000 in Australia).
You agree to follow our Community Guidelines. In particular, you agree not to:
Consequences. We operate a graduated moderation policy. A first upheld report typically results in a warning, a second in a final warning, and a third in a ban. Severe violations — such as threats, explicit content, fraud or requests for money, or anything involving minors — can lead straight to a ban. If we reasonably believe you have broken these Terms or are a risk to other members, we may remove content, issue a warning, place your account on hold, restrict features or limit who sees your profile, suspend your account or ban you permanently. We may also report conduct to police or other authorities. Where it is needed to protect members or to comply with the law, we can act immediately and without notice. Where it is safe and reasonable to do so, we will tell you why.
You own the photos, text, voice notes and messages you post ("your content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, display, transmit, translate (when a member asks the app to translate it) and otherwise process your content only as needed to operate, provide and keep safe the Service for you and the members you interact with. This includes moderation and, unless you opt out, Profile of the Week inside the app (see section 2). We do not use member profiles on our website, in advertising or on social media without asking first.
This licence ends when you delete the content or your account, except for copies we keep for legal or safety reasons as described in section 5 (for example, content attached to a report). You are responsible for your content. You confirm that you have the right to post it, that it is accurate, and that it does not break these Terms or the law or infringe anyone else's rights. We may remove any content that we reasonably believe breaks these Terms. We are not responsible for content posted by other members.
The Service relies on other companies' services, including the Apple App Store and Google Play (to download the app and for any purchases), Google Sign-In, Firebase by Google (sign-in, hosting, data storage and app analytics), a machine translation service (Google Cloud Translation), a real-time calling provider (LiveKit), Expo (push notifications), GIPHY (GIFs and stickers) and RevenueCat (subscription management). Your use of those services may also be governed by their own terms and privacy policies.
The Travel tab may show listings for services run by other businesses (such as eSIMs, stays, tours, insurance, language and safety services). Any paid or affiliate listing says so on its card, and we may receive a fee or commission. Those businesses, not us, are responsible for their services, and your dealings with them are between you and them. We never list visa, immigration, marriage or introduction services.
We are not responsible for third-party services, websites or content that we do not control, or for their availability, except to the extent the law makes us responsible.
Apple. If you downloaded the app from the Apple App Store, these Terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support for it, and is not responsible for any claim relating to it (including product liability, legal compliance or intellectual property claims). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with the App Store's usage rules.
HerHello is currently free: every feature works for every member and we do not charge you anything. We may introduce optional paid features or subscriptions in future. If we do: we will tell you in the app before any charge applies; the price will be shown clearly before you buy; purchases will be billed and processed by the Apple App Store or Google Play, and their terms will apply to the purchase; any subscription will renew automatically unless you cancel it in your App Store or Google Play account settings before the renewal date shown by the store; and refunds will be handled under the store's refund policy and your rights under the Australian Consumer Law. Nothing will be charged without your agreement.
Founding-member or promotional premium access may be changed or ended for new members at any time; access already granted to your account will be honoured as described at the time it was granted.
The HerHello name and logo, the app, this website, and their design, text, graphics and software (other than members' content and third-party material, such as the Twemoji artwork credited below) belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence, which we can withdraw, to use the app and website for your own non-commercial use in line with these Terms. You must not copy, modify, distribute, sell or create works based on any part of the Service, or use our name or logo, without our written permission. If you send us feedback or suggestions, we may use them freely without any obligation to you.
Subject to section 11, and to the extent permitted by law, the Service is provided "as is" and "as available". We do our best to keep it running well, but we do not promise that the Service will be uninterrupted, timely, secure or free of errors or bugs, that any particular feature will stay available, that information shown in the Service (including travel guides) is complete, accurate or up to date, or that the Service will meet your particular needs. We may change, pause or discontinue the Service or any feature at any time. If we close the Service entirely, we will give reasonable notice where we can.
Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. Where our liability for failing to comply with such a guarantee can be limited, it is limited (at our option) to supplying the services again or paying the cost of having them supplied again.
Subject to section 11, and to the maximum extent permitted by law:
This section does not limit our liability for our own fraud or deliberate wrongdoing, or any liability that cannot lawfully be limited.
To the extent permitted by law, you agree to indemnify us against any claim, demand, loss, damage, cost or expense (including reasonable legal costs) brought by a third party or incurred by us, arising out of your content, your conduct on or off the Service in connection with it, or your breach of these Terms or of any law. This indemnity is reduced to the extent the loss was caused by our own breach of these Terms, negligence or wrongdoing.
Our Privacy Policy explains how we collect, use and protect your personal information, including your verification selfie and call records, and our account deletion page explains what is deleted and what is kept when you leave.
We may update these Terms from time to time, for example when we add features or the law changes. Material changes will be notified in the app or by email before they take effect. The "Last updated" date at the top of this page always shows the current version. If you keep using the Service after a change takes effect, the updated Terms apply; if you do not agree, you can stop using the Service and delete your account.
If you have a problem with the Service, please contact us first at support@herhello.com and tell us what has happened. We will both try in good faith to resolve it informally within 30 days. This does not stop either of us seeking urgent relief from a court, and it does not stop you contacting a consumer protection agency (such as the Queensland Office of Fair Trading or the ACCC) or using any other right you have under the law.
These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland. If you live outside Australia, you may also have rights under the laws of your country that these Terms do not take away.
App icon hand derived from Twemoji — © Twitter, Inc. and contributors, licensed CC-BY 4.0